terms + conditions

1. Who we are
Lou Agency (“we,” “our,” “us”) provides branding, web design, and marketing services. Our website is https://lou.agency. By using our website or engaging our services, you agree to these Terms.

2. Services & scope
We deliver the services described in your proposal/statement of work (SOW). Any work outside that scope is a change request and may affect fees and timelines. We may use vetted subcontractors to help deliver services.

3. Timelines & client responsibilities
Project timelines are estimates and depend on your timely feedback, content delivery, and approvals. You agree to provide accurate information and a designated point of contact.

4. Fees, invoices & payments
Fees are set out in your proposal/SOW. Unless stated otherwise, a non-refundable deposit is due to book the project. Invoices are due upon receipt and may be subject to late fees after 7 days. Work may pause if invoices are overdue.

5. Intellectual property
Upon full payment, you receive a non-exclusive, worldwide license to use the final deliverables for their intended purpose. We retain ownership of all underlying working files, source files, processes, and non-final explorations unless specifically transferred in writing. Third-party assets (fonts, stock, plugins) remain subject to their own licenses and may require you to purchase a separate license.

6. Revisions & approvals
Proposals include a stated number of revision rounds. Additional revisions or changes to approved work are billable. Final approval indicates acceptance of the deliverables.

7. Portfolio & credit
We may display completed work, case studies, and client marks in our portfolio, website, and social channels, unless you notify us in writing to delay publication (for example, due to a product launch or NDA).

8. Confidentiality
Both parties agree to keep non-public information confidential and use it only for the project. This does not include information that is or becomes public through no fault of the receiving party.

9. Warranties & disclaimers
We deliver professional services using reasonable skill and care. Except as expressly stated, services are provided “as is” without warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim arising from the services is limited to the amount you paid to us for the project giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

11. Website launch & maintenance
For web projects, you are responsible for ongoing content, hosting, platform fees, and maintenance unless a separate maintenance plan is purchased. We are not responsible for issues caused by third-party platforms, plugins, outages, or changes.

12. SEO & performance
We follow best practices for technical SEO at launch, but rankings depend on many external factors and cannot be guaranteed.

13. Termination
Either party may terminate for material breach if not cured within 10 days of written notice. You are responsible for work completed and expenses incurred through the effective termination date. Deposits are non-refundable.

14. Non-solicitation
During the project and for 12 months after, you agree not to solicit our employees or contractors for employment or engagement without prior written consent.

15. Governing law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Venue and jurisdiction lie in California courts.

16. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date reflects the latest version. Continued use of our site or services after changes means you accept the updated Terms.

17. Contact
Questions about these Terms? Email contactlouagency@gmail.com.